See It, Say It: Encouraging Citizen Reporting of Sustainability and Inclusivity Infrastructure Issues in Cities

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dc.contributor.authorDorner, Verena
dc.contributor.authorBarta, Akos
dc.contributor.authorQua, Kenneth
dc.date.accessioned2023-12-26T18:38:16Z
dc.date.available2023-12-26T18:38:16Z
dc.date.issued2024-01-03
dc.identifier.doi10.24251/HICSS.2023.276
dc.identifier.isbn978-0-9981331-7-1
dc.identifier.other09e465b8-d81a-41bb-adb2-fcdf924b1aa5
dc.identifier.urihttps://hdl.handle.net/10125/106655
dc.language.isoeng
dc.relation.ispartofProceedings of the 57th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectSmart and Connected Cities and Communities
dc.subjectcitizen reporting
dc.subjectexpressive values
dc.subjectgroup identification
dc.subjectpublic goods game
dc.subjectsmart city
dc.titleSee It, Say It: Encouraging Citizen Reporting of Sustainability and Inclusivity Infrastructure Issues in Cities
dc.typeConference Paper
dc.type.dcmiText
dcterms.abstractCitizen reporting apps are becoming increasingly popular in smart cities to help local authorities identify, prioritize and resolve issues with public infrastructure faster and according to citizen needs. However, soliciting and sustaining high-quality incident reports is challenging since free riding is an attractive option. Another challenge is making such apps equally open and accessible to less affluent and vulnerable groups. We model citizen reporting as a public good game to investigate how two potential non-monetary, non-competitive interventions affect contributions: increasing the salience of the citizen’s group identity, and increasing the salience of the expressive values. We conducted an online experiment to test our hypotheses. Our results reveal that neither salience of group identity nor expressive values increased contributions toward the public good.
dcterms.extent10 pages
prism.startingpage2233

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