Seven Words You Can't Say on Answerbag: Contested Terms and Conflict in a Social Q&A Community
Date
2016
Authors
Contributor
Advisor
Department
Instructor
Depositor
Speaker
Researcher
Consultant
Interviewer
Narrator
Transcriber
Annotator
Journal Title
Journal ISSN
Volume Title
Publisher
Volume
Number/Issue
Starting Page
Ending Page
Alternative Title
Abstract
On a social Q&A site with thousands of transactions per day, what constitutes inappropriate content is not always obvious. In virtual communities such as this, users largely define and continuously renegotiate what constitutes appropriate participation, and moderators must allow healthy debate while curbing conflict. This paper presents an empirical analysis of Answerbag, a social Q&A site where moderators combined content analysis and transaction log analysis with information retrieval principles to identify non-obvious words associated with reported and
unreported instances of conflict on the site. Content and transaction log analysis revealed the processes by which Answerbag users negotiated the meaning of contested terms, and suggested instances when conflict was a positive force for the community.
Description
Keywords
Online social networks, Question-answering systems
Citation
Rich Gazan (2016). Seven Words You Can't Say on Answerbag: Contested Terms and Conflict in a Social Q&A Community. Proceedings of the 27th ACM Conference on Hypertext and Social Media, 10-13 July, Halifax, Nova Scotia, Canada.
Extent
Format
Geographic Location
Time Period
Related To
Related To (URI)
Table of Contents
Rights
Rights Holder
Local Contexts
Collections
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.