Method for Eliciting and Analyzing Business Processes Based on Storytelling Theory

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dc.contributor.authorAntunes, Pedro
dc.contributor.authorPino, Jose
dc.contributor.authorTate, Mary
dc.date.accessioned2019-01-03T00:39:31Z
dc.date.available2019-01-03T00:39:31Z
dc.date.issued2019-01-08
dc.description.abstractIn this paper we suggest that storytelling theory can be used to analyze business processes in two behavioral dimensions, model and context, which concern predefined and improvised behavior, respectively. We develop a method to elicit stories about business processes from process participants. By applying the method in two cases, we provide some evidence on what type of analysis can be done and how it can impact the design of business processes. This research contributes with an innovative method to analyze integrated context/model behavior in business processes.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2019.669
dc.identifier.isbn978-0-9981331-2-6
dc.identifier.urihttp://hdl.handle.net/10125/59992
dc.language.isoeng
dc.relation.ispartofProceedings of the 52nd Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectKnowledge Flow, Transfer, Sharing, and Exchange
dc.subjectKnowledge Innovation and Entrepreneurial Systems
dc.subjectBusiness Processes, Storytelling, Process Knowledge, Process Stories
dc.titleMethod for Eliciting and Analyzing Business Processes Based on Storytelling Theory
dc.typeConference Paper
dc.type.dcmiText

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