Method for Eliciting and Analyzing Business Processes Based on Storytelling Theory
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Date
2019-01-08
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In this paper we suggest that storytelling theory can be used to analyze business processes in two behavioral dimensions, model and context, which concern predefined and improvised behavior, respectively. We develop a method to elicit stories about business processes from process participants. By applying the method in two cases, we provide some evidence on what type of analysis can be done and how it can impact the design of business processes. This research contributes with an innovative method to analyze integrated context/model behavior in business processes.
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Knowledge Flow, Transfer, Sharing, and Exchange, Knowledge Innovation and Entrepreneurial Systems, Business Processes, Storytelling, Process Knowledge, Process Stories
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10 pages
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Proceedings of the 52nd Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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