Method for Eliciting and Analyzing Business Processes Based on Storytelling Theory

Abstract

In this paper we suggest that storytelling theory can be used to analyze business processes in two behavioral dimensions, model and context, which concern predefined and improvised behavior, respectively. We develop a method to elicit stories about business processes from process participants. By applying the method in two cases, we provide some evidence on what type of analysis can be done and how it can impact the design of business processes. This research contributes with an innovative method to analyze integrated context/model behavior in business processes.