Citizen Involvement in Service Co-creation in Urban Living Labs

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dc.contributor.authorAkasaka, Fumiya
dc.contributor.authorNakatani, Momoko
dc.date.accessioned2020-12-24T19:54:42Z
dc.date.available2020-12-24T19:54:42Z
dc.date.issued2021-01-05
dc.description.abstractUrban Living Lab (ULL) is a living lab in which citizens and companies collaborate to create services for solving problems in a city or region. In ULLs, a variety of citizens participate in a long-term co-creation process including design activities such as concept creation, development, and testing. Unfortunately, few studies have provided useful knowledge about or insights into how to effectively involve citizens with diverse characteristics in such co-creation processes. In this paper, we present a case study illustrating how to involve various citizens in the long-term co-creative design process in ULLs. In this study, we first analyze our ULL project and clarify the various roles that citizens may perform in the co-creation process. Then, on the basis of the analysis results as well as our hands-on experiences, we provide key insights into obtaining effective citizen involvement in ULLs, which should be helpful to other practitioners and researchers.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2021.532
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.urihttp://hdl.handle.net/10125/71149
dc.language.isoEnglish
dc.relation.ispartofProceedings of the 54th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectHuman-centricity in a Sustainable Digital Economy
dc.subjectcase study
dc.subjectcitizen involvement
dc.subjectcitizen roles
dc.subjectco-creation
dc.subjecturban living labs
dc.titleCitizen Involvement in Service Co-creation in Urban Living Labs
prism.startingpage4374

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