Artificial Socialization? How Artificial Intelligence Applications Can Shape A New Era of Employee Onboarding Practices
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Date
2023-01-03
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155
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Onboarding has always emphasized personal contact with new employees. Excellent onboarding can, for instance, extend an employee's stay, and improve loyalty. Even in a physical setting, the onboarding process is demanding for the newcomer and the onboarding organization. However, COVID-19 has made this process even more challenging by forcing a rapid shift from offline to online organizational onboarding practices. Organizations are adopting new technologies, such as artificial intelligence (AI), to support work processes during the pandemic, which could shape a new era of work practices. However, it has not been studied how AI applications can or should support onboarding. Therefore, our research conducts a literature review on current onboarding practices and uses expert interviews to evaluate AI's potential and pitfalls for each action. We contribute to the literature by presenting a holistic state-of-the-art picture of onboarding practices and evaluating potential application areas of AI in the onboarding process.
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AI and the Future of Work, artificial intelligence, digital transformation, employee, onboarding, skill profile
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10
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Proceedings of the 56th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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