Value Assessment of e-Government Service from Municipality Perspective

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dc.contributor.authorJussila, Jari
dc.contributor.authorSillanpää, Virpi
dc.contributor.authorLehtonen, Timo
dc.contributor.authorHelander, Nina
dc.date.accessioned2016-12-29T01:00:57Z
dc.date.available2016-12-29T01:00:57Z
dc.date.issued2017-01-04
dc.description.abstractValue assessment of e-government services remains a challenging task. In this study, we apply a value creation model of electronic business and value for money assessment approach of e-government service in an attempt to better understand value creation from the municipality perspective. By conducting semi-structured interviews and analysis of e-government service data we investigate how digital service creates value in public services focusing on the municipality perspective. We present the identified sources of value and the indicators of value that could be derived from the analysis of data from the service. We discuss the complementary findings from performing value assessment using e-commerce and e-government models, the limitations of conducting value assessment of e-government services and performing financial analysis, and conclude with directions for future research. \
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2017.310
dc.identifier.isbn978-0-9981331-0-2
dc.identifier.urihttp://hdl.handle.net/10125/41466
dc.language.isoeng
dc.relation.ispartofProceedings of the 50th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjecte-government
dc.subjecte-commerce
dc.subjectvalue assessment
dc.subjectvalue creation
dc.subjectvalue for money
dc.titleValue Assessment of e-Government Service from Municipality Perspective
dc.typeConference Paper
dc.type.dcmiText

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