Fostering Social Resilience via Online Neighborhood Social Networks During the COVID-19 Pandemic and Beyond: Status Quo, Design Dilemmas and Research Opportunities

Date
2021-01-05
Authors
Vogel, Pascal
Kurtz, Christian
Grotherr, Christian
Böhmann, Tilo
Journal Title
Journal ISSN
Volume Title
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Number/Issue
Starting Page
3037
Ending Page
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Abstract
Public health measures are curtailing the COVID-19 pandemic’s spread but also impact individual and societal well-being. Altogether, they test the social resilience of communities, their collective ability to cope with crises. The pandemic highlights the significance of the immediate local community or neighborhood, be it for providing assistance to individuals in need, the sensible sharing of public spaces or a renewed conscience for supporting local businesses. We argue that online neighborhood social networks (ONSNs) represent a viable solution for improving social resilience as they enhance a community’s resistance to disruptions, quicken recovery to a normal level of functioning and can become a platform for creative solutions to strengthening social resilience. We conduct a multiple case study to demonstrate how ONSNs foster social resilience in the focal crisis and beyond. Furthermore, we identify design dilemmas and highlight avenues for IS research with a high impact on local communities and their well-being.
Description
Keywords
Social Networking and Communities, case study, covid-19, online neighborhood social networks, social media, social resilience
Citation
Extent
10 pages
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Time Period
Related To
Proceedings of the 54th Hawaii International Conference on System Sciences
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights Holder
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