Resilient Practices of Small Businesses to Survive from COVID-19 Pandemic ~ Perspectives from S-DL and Social Capital

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dc.contributor.authorWindasari, Nila
dc.contributor.authorKato-Lin, Yi-Chin
dc.contributor.authorLin, Shelley
dc.contributor.authorLin, Fu-Ren
dc.date.accessioned2022-12-27T18:58:51Z
dc.date.available2022-12-27T18:58:51Z
dc.date.issued2023-01-03
dc.description.abstractThe devastating outbreaks of COVID-19 pandemic has negatively impacted social and economic sustainability of the world, particularly in routine services that require physical interactions, such as dining services. With the retrospective analysis via case study, we identified three cases in dining service from USA, Indonesia, Taiwan, respectively, and investigated their service systems with the Service-Dominant Logic to understand the interactions among actors and how they integrated resources to cope with the pandemic. We identified their resilient practices heavily relied on various types of social capital to quickly respond to demand shifts, reconnect value networks, and leverage ICTs for marketing and sales. These resilient practices could be used for guiding small and medium enterprises to cope with devastating unexpected crises, taking COVID-19 as an example. More cases collected and analyzed from corresponding regions in the follow-up study could further conclude a more general causal relationship in resilience toward the theory for resilience.
dc.format.extent10
dc.identifier.doi10.24251/HICSS.2023.176
dc.identifier.isbn978-0-9981331-6-4
dc.identifier.urihttps://hdl.handle.net/10125/102806
dc.language.isoeng
dc.relation.ispartofProceedings of the 56th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectService Science
dc.subjectcovid-19 pandemic
dc.subjectresilience
dc.subjectservice-dominant logic
dc.subjectsmall and medium-sized enterprises (smes).
dc.subjectsocial capital
dc.titleResilient Practices of Small Businesses to Survive from COVID-19 Pandemic ~ Perspectives from S-DL and Social Capital
dc.type.dcmitext
prism.startingpage1407

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