The Virtual Doctor Is In: The Effect of Telehealth Visits on Patient Experience

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dc.contributor.authorDuane, Ja-Nae
dc.contributor.authorStosic, Morgan
dc.contributor.authorEricson, Jonathan
dc.contributor.authorDurieux, Brigitte
dc.contributor.authorSanders, Justin
dc.contributor.authorRobicheaux, Erryca
dc.contributor.authorBlanch-Hartigan, Danielle
dc.date.accessioned2021-12-24T17:53:20Z
dc.date.available2021-12-24T17:53:20Z
dc.date.issued2022-01-04
dc.description.abstractCOVID-19 has accelerated the adoption of telehealth. With this shift comes a need for empirically based research regarding the effect of telehealth on patient experience. The present study employed an online survey (N = 996) examining whether a patient's perceptions of a telehealth visit predict the likelihood that they will schedule a future telehealth visit, and their recall of clinical information. Participants viewed a video of a real clinician delivering information on a COVID-19 antibody test, and responded to demographic, socioemotional, and cognitive items. We found that individuals who were extremely satisfied with their interaction with the doctor, for every 1-point increase in satisfaction, they were 72.5% times more likely to revisit the doctor (p < .01). These results also provide insight to researchers and medical professionals regarding patient perceptions of virtual encounters and suggest best practices to consider as we further integrate telehealth.
dc.format.extent7 pages
dc.identifier.doi10.24251/HICSS.2022.468
dc.identifier.isbn978-0-9981331-5-7
dc.identifier.urihttp://hdl.handle.net/10125/79804
dc.language.isoeng
dc.relation.ispartofProceedings of the 55th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectHealth Behavior Change Support Systems (HBCSS)
dc.subjectpatient experience
dc.subjecttelehealth
dc.subjecttelemedicine
dc.titleThe Virtual Doctor Is In: The Effect of Telehealth Visits on Patient Experience
dc.type.dcmitext

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