Relationships between Factors Influencing Robotic Process Automation Adoption in Public Administrations: A Systematic Literature Review

Simple item page
dc.contributor.authorFrick, Norbert
dc.date.accessioned2024-12-26T21:06:11Z
dc.date.available2024-12-26T21:06:11Z
dc.date.issued2025-01-07
dc.description.abstractPublic administrations utilize automated decision-making (ADM) technologies more and more often. One ADM technology in particular, Robotic Process Automation (RPA), has gained a strong momentum in technology adoption within public administrations due to its lightweight character, low requirements to use and interplay with other ADM technologies. Still, research on RPA adoption in public administrations is scarce. In our attempt to identify and conceptualize adoption determinants and their relationships in public administrations, we applied a systematic literature review. Based on 23 research reports, we found 31 barriers, 28 facilitators and 26 prerequisites for RPA adoption in public administrations. 18 of these adoption factors are interconnected via 16 conflicting and reinforcing relationships that impact the context-bound RPA adoption environments. Furthermore, the 85 adoption factors reveal a complex interplay that is characteristic for RPA adoption in public administrations, but not necessarily for other ADM technologies.
dc.format.extent10
dc.identifier.doi10.24251/HICSS.2025.260
dc.identifier.isbn978-0-9981331-8-8
dc.identifier.other3f46fa62-f193-4000-bf34-0cc313e1f715
dc.identifier.urihttps://hdl.handle.net/10125/109100
dc.relation.ispartofProceedings of the 58th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectEmerging Topics in Digital Government
dc.subjectfactor relationships, influencing factors, innovation adoption, public administrations, robotic process automation
dc.titleRelationships between Factors Influencing Robotic Process Automation Adoption in Public Administrations: A Systematic Literature Review
dc.typeConference Paper
dc.type.dcmiText
prism.startingpage2118

Files

Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
0209.pdf
Size:
954.15 KB
Format:
Adobe Portable Document Format
Download

Collections

Emerging Topics in Digital Government