Online-Computer-Mediated Interviews and Observations: Overcoming Challenges and Establishing Best Practices in a Human-AI Teaming Context

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dc.contributor.author Stephens, Keri
dc.contributor.author Nader, Karim
dc.contributor.author Harris, Anastazja
dc.contributor.author Montagnolo, Caroline
dc.contributor.author Hughes, Amanda
dc.contributor.author Stevens, Ashley
dc.contributor.author Wijesuriya, Yasas Pramuditha Senarath
dc.contributor.author Purohit, Hemant
dc.date.accessioned 2020-12-24T19:35:30Z
dc.date.available 2020-12-24T19:35:30Z
dc.date.issued 2021-01-05
dc.description.abstract Prior research has established the feasibility of conducting online interviews and observations, yet there is limited guidance in how to interact with participants when conducting fully mediated research with screen-sharing and video. This study, conducted during early phases of COVID-19, included 15 volunteer tweet annotators working with an emergency response organization. This method contribution uses cues-related and surveillance theories to reveal challenges and best practices when asking research participants to share their screen, be on video, and participate in a multiple-interview study. The findings suggest that researchers conducting online-mediated research should be prepared to provide technical support for the devices and interfaces participants use during the study, find ways to “see” beyond what is on the mediated screen, and consider ethical issues not often discussed. In addition to these findings, an output of this research is two brief training videos useful for other researchers embarking on conducting fully mediated research.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2021.353
dc.identifier.isbn 978-0-9981331-4-0
dc.identifier.uri http://hdl.handle.net/10125/70967
dc.language.iso English
dc.relation.ispartof Proceedings of the 54th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Mediated Conversation
dc.subject cues
dc.subject ethics
dc.subject mediated communication
dc.subject observations
dc.subject online research
dc.title Online-Computer-Mediated Interviews and Observations: Overcoming Challenges and Establishing Best Practices in a Human-AI Teaming Context
prism.startingpage 2896
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