Human-AI Interaction – Is It Trust or Emotions That Mediates Behavioral Intensions?

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dc.contributor.authorYao, Dongdong
dc.contributor.authorHolopainen, Jani
dc.contributor.authorLaukkanen, Tommi
dc.date.accessioned2023-12-26T18:37:10Z
dc.date.available2023-12-26T18:37:10Z
dc.date.issued2024-01-03
dc.identifier.doi10.24251/HICSS.2023.181
dc.identifier.isbn978-0-9981331-7-1
dc.identifier.otherc1837168-61f2-49ed-a414-87c592780fe5
dc.identifier.urihttps://hdl.handle.net/10125/106558
dc.language.isoeng
dc.relation.ispartofProceedings of the 57th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectMixed Reality and Metaverse: Socio-Behavioral Applications
dc.subjectai-generated content
dc.subjectdual-process theory
dc.subjectemotions
dc.subjectsynthetic content
dc.subjecttrust
dc.titleHuman-AI Interaction – Is It Trust or Emotions That Mediates Behavioral Intensions?
dc.typeConference Paper
dc.type.dcmiText
dcterms.abstractIn Human-Artificial Intelligence (AI) interaction research, trust is the dominating research domain. However, based on some recent evidence, trust feelings are not as holistic determinants as emotions in predicting eventual reactions. The objective of this research is to compare whether trust or emotions are better predictors for intentions in AI domain. Accordingly, the study adopts concepts of trust and emotions. The dual process theory offers a metalevel framework explaining some of our findings. The results imply that in contrast to the prevailing research domain and opinion, emotions play a more significant role in predicting intensions than trust. In addition, AI-generated negative images seem not to raise such emotions that would have any significant effect on intentions. Instead, AI-generated positive images created emotions that had significant effects. According to the previous literature, the negative cues emphasize the effects hence, our results challenge this view.
dcterms.extent8 pages
prism.startingpage1448

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Mixed Reality and Metaverse: Socio-Behavioral Applications