A Framework for Relationships in Outsourcing: Contract Management Archetypes

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dc.contributor.authorCullen, Sara
dc.contributor.authorShanks, Graeme
dc.contributor.authorDavern, Michael
dc.contributor.authorWillcocks, Leslie
dc.date.accessioned2016-12-29T02:00:22Z
dc.date.available2016-12-29T02:00:22Z
dc.date.issued2017-01-04
dc.description.abstractOutsourcing engagements are defined by contracts, but personal relationships drive success. In this paper, we propose a set of behavior archetypes and use them within four action-research cases that altered behavior to achieve positive outcomes. The results suggest that a successful outsourcing engagement can be derived through adaptation of well-considered behavioral approaches rather than contracting techniques.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2017.652
dc.identifier.isbn978-0-9981331-0-2
dc.identifier.urihttp://hdl.handle.net/10125/41814
dc.language.isoeng
dc.relation.ispartofProceedings of the 50th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectOutsourcing
dc.subjectrelationship management
dc.subjectcontract management
dc.subjectaction research
dc.subjectarchetypes
dc.titleA Framework for Relationships in Outsourcing: Contract Management Archetypes
dc.typeConference Paper
dc.type.dcmiText

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