A Framework for Relationships in Outsourcing: Contract Management Archetypes
dc.contributor.author | Cullen, Sara | |
dc.contributor.author | Shanks, Graeme | |
dc.contributor.author | Davern, Michael | |
dc.contributor.author | Willcocks, Leslie | |
dc.date.accessioned | 2016-12-29T02:00:22Z | |
dc.date.available | 2016-12-29T02:00:22Z | |
dc.date.issued | 2017-01-04 | |
dc.description.abstract | Outsourcing engagements are defined by contracts, but personal relationships drive success. In this paper, we propose a set of behavior archetypes and use them within four action-research cases that altered behavior to achieve positive outcomes. The results suggest that a successful outsourcing engagement can be derived through adaptation of well-considered behavioral approaches rather than contracting techniques. | |
dc.format.extent | 10 pages | |
dc.identifier.doi | 10.24251/HICSS.2017.652 | |
dc.identifier.isbn | 978-0-9981331-0-2 | |
dc.identifier.uri | http://hdl.handle.net/10125/41814 | |
dc.language.iso | eng | |
dc.relation.ispartof | Proceedings of the 50th Hawaii International Conference on System Sciences | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 International | |
dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/4.0/ | |
dc.subject | Outsourcing | |
dc.subject | relationship management | |
dc.subject | contract management | |
dc.subject | action research | |
dc.subject | archetypes | |
dc.title | A Framework for Relationships in Outsourcing: Contract Management Archetypes | |
dc.type | Conference Paper | |
dc.type.dcmi | Text |
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