Public Sector Digital Innovation Capability: Exploring the Contextual Conditions for Digital Reform in a Public Sector Organization
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Date
2025-01-07
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1952
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Digital reform of public sector organizations rests on their ability to innovate with digital technology. Since the public sector innovation literature pays limited attention to digital, and as digital innovation is rarely investigated in public sector contexts, current knowledge on digital innovation capabilities in such organizations is limited. Through a case study of digital reform in a local government organization, we identify how public sector conditions organizations’ capability for digital innovation. This includes legal structures that propagate infrastructural fragmentation, resource allocation systems that restrict innovation scopes, how political pressure leads to conflicting frames of the strategic role of digital, and how public and legal liability may lead to innovation paralysis. The paper contributes to the literature by illustrating the unique conditions for digital innovation in the public sector, and to practice by highlighting key shifts that increase organizations’ digital innovation capability.
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Design, Implementation, and Management of Digital Government Policies and Strategies, digital government, digital innovation, digital strategy, digital transformation, public sector innovation
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10
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Proceedings of the 58th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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