How do users respond to technostress? An empirical analysis of proactive and reactive coping
dc.contributor.author | Weinert, Christoph | |
dc.contributor.author | Maier, Christian | |
dc.contributor.author | Laumer, Sven | |
dc.contributor.author | Weitzel, Tim | |
dc.date.accessioned | 2019-01-03T00:34:13Z | |
dc.date.available | 2019-01-03T00:34:13Z | |
dc.date.issued | 2019-01-08 | |
dc.description.abstract | As technostress costs organizations financial resources and threatens the well-being, it is essential for users as well as companies to manage technostress. To do so, users cope proactive by removing or reducing techno-stressors or reactive by restoring users’ emotional state. However, literature is limited by explaining what factors lead to proactive and reactive coping in a short-term technostress situation. The present paper addresses these shortcomings by investigating in how techno-stressors and emotional exhaustion influences proactive and reactive coping. Results based on 110 users show that users respond to techno-stressors in a proactive way, whereas users reactively respond to emotional exhaustion. In addition, proactive coping is stronger affected by techno-stressors, and reactive coping is stronger affected by emotional exhaustion. Thereby, we contribute to technostress and coping literature by demonstrating how users respond in short-term technostress situation and highlight the importance of time in the present context. | |
dc.format.extent | 10 pages | |
dc.identifier.doi | 10.24251/HICSS.2019.613 | |
dc.identifier.isbn | 978-0-9981331-2-6 | |
dc.identifier.uri | http://hdl.handle.net/10125/59947 | |
dc.language.iso | eng | |
dc.relation.ispartof | Proceedings of the 52nd Hawaii International Conference on System Sciences | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 International | |
dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/4.0/ | |
dc.subject | The Diffusion, Impacts, Adoption and Usage of ICTs upon Society | |
dc.subject | Internet and the Digital Economy | |
dc.subject | Proactive coping, Reactive coping, Technostress, Techno-Exhaustion | |
dc.title | How do users respond to technostress? An empirical analysis of proactive and reactive coping | |
dc.type | Conference Paper | |
dc.type.dcmi | Text |
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