How do users respond to technostress? An empirical analysis of proactive and reactive coping

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dc.contributor.authorWeinert, Christoph
dc.contributor.authorMaier, Christian
dc.contributor.authorLaumer, Sven
dc.contributor.authorWeitzel, Tim
dc.date.accessioned2019-01-03T00:34:13Z
dc.date.available2019-01-03T00:34:13Z
dc.date.issued2019-01-08
dc.description.abstractAs technostress costs organizations financial resources and threatens the well-being, it is essential for users as well as companies to manage technostress. To do so, users cope proactive by removing or reducing techno-stressors or reactive by restoring users’ emotional state. However, literature is limited by explaining what factors lead to proactive and reactive coping in a short-term technostress situation. The present paper addresses these shortcomings by investigating in how techno-stressors and emotional exhaustion influences proactive and reactive coping. Results based on 110 users show that users respond to techno-stressors in a proactive way, whereas users reactively respond to emotional exhaustion. In addition, proactive coping is stronger affected by techno-stressors, and reactive coping is stronger affected by emotional exhaustion. Thereby, we contribute to technostress and coping literature by demonstrating how users respond in short-term technostress situation and highlight the importance of time in the present context.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2019.613
dc.identifier.isbn978-0-9981331-2-6
dc.identifier.urihttp://hdl.handle.net/10125/59947
dc.language.isoeng
dc.relation.ispartofProceedings of the 52nd Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectThe Diffusion, Impacts, Adoption and Usage of ICTs upon Society
dc.subjectInternet and the Digital Economy
dc.subjectProactive coping, Reactive coping, Technostress, Techno-Exhaustion
dc.titleHow do users respond to technostress? An empirical analysis of proactive and reactive coping
dc.typeConference Paper
dc.type.dcmiText

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