The Diffusion, Impacts, Adoption and Usage of ICTs upon Society

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    How Do Cubans Use Internet? The Effects of Capital
    ( 2019-01-08) Deng, Xuefei (Nancy) ; Camacho, Armando ; Press, Larry
    We conducted an exploratory study to understand Cuban Internet use from individual viewpoint. Drawing upon Bourdieu’s Capital Theory, this study seeks to understand forms of capital that affect Cubans’ Internet access and use. We collected data from online survey posted on a Cuban blogging site and analyzed the narratives of 82 Cuban citizens who shared their Internet use experience. Our data analysis shows that economic and cultural capital are the key factors influencing Cuban’s Global Internet and domestic Intranet access, which in turn influenced the development of their social and technical capital. Moreover, our analysis reveals Cuban’s value in Internet access for communication and knowledge acquisition, and reveals their improvisation behaviors when they experienced access barriers. Suggestions for future research on Cuban Internet use are discussed.
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    Pleasantness, Activation, and Negative Affectivity: A Test of Extended UTAUT Model
    ( 2019-01-08) Chea, Sophea ; Luo, Margaret Meiling
    To better understand how positive and negative emotion influences the intention to use software applications, two affective constructs namely core affective experience and negative affectivity were introduced to the UTAUT (unified theory of adoption and use of technology). A pilot study was conducted in a lab setting to replicate the UTAUT and the results are encouraging. Then two more lab studies were conducted with inexperience and experience users, respectively. The results of the proposed affective augmentation of UTAUT are promising. The proposed relationships between the core affective experience (i.e., activation and pleasantness) and intention to use is significant, similarly the proposed relationship between negative affectivity is also significant. Furthermore, bringing core affective experience into the model makes UTAUT more robust.
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    Understanding the Effects of Temporal Differences in User-Centered Workflows on Solution Satisfaction
    ( 2019-01-08) Treku, Daniel ; Sun, Jun
    Technology-induced changes to workflows may not necessarily lead to user satisfaction with solutions expected at the end of each workflow. This eventually affects project success. The study investigates user expectation and confirmation regarding cognitive agreement with the changes from old paper workflows to new electronic workflows. In particular, a research model is developed with two mediated routes between user expectation and solution satisfaction: one route is via perceived workflow agreements and the other via perceived performances. Based on longitudinal survey data of 118 participants in an institution that recently underwent a major transition in workflows, it was found that old workflow agreement influenced solution expectation more than old perceived performance, but new perceived performance impacted solution satisfaction more than new workflow agreement.
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    How Niche Is Niche? Measuring Individuals’ Perception of Technology Niche
    ( 2019-01-08) Darban, Mehdi
    Despite the recent advent and popularity of niche technologies, less is known about the adoption dynamics of such systems. In a quest for understanding and differentiating between mainstream vs. niche technologies, and the way such differences influence individuals’ information systems (IS) behaviors, the study argues that a scale to measure individual’s niche perception in the domain of technology usage is needed. Basing on the main argument of the Optimal Distinctiveness theory, the study introduces a much-needed conceptualization and operationalization of niche technology perceptions in the literature. Across three studies, we test a typology of perceived niche and develop and validate a 4-item scale to measure individuals’ niche perceptions in IS domain. As a result, academic researchers may now rely on the developed scale to investigate the dynamics of users’ IS behaviors by incorporating the potential effect of the perceptions of niche in their future research studies.
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    How do users respond to technostress? An empirical analysis of proactive and reactive coping
    ( 2019-01-08) Weinert, Christoph ; Maier, Christian ; Laumer, Sven ; Weitzel, Tim
    As technostress costs organizations financial resources and threatens the well-being, it is essential for users as well as companies to manage technostress. To do so, users cope proactive by removing or reducing techno-stressors or reactive by restoring users’ emotional state. However, literature is limited by explaining what factors lead to proactive and reactive coping in a short-term technostress situation. The present paper addresses these shortcomings by investigating in how techno-stressors and emotional exhaustion influences proactive and reactive coping. Results based on 110 users show that users respond to techno-stressors in a proactive way, whereas users reactively respond to emotional exhaustion. In addition, proactive coping is stronger affected by techno-stressors, and reactive coping is stronger affected by emotional exhaustion. Thereby, we contribute to technostress and coping literature by demonstrating how users respond in short-term technostress situation and highlight the importance of time in the present context.
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    Towards Understanding the Adoption and Social Experience of Digital Wallet Systems
    ( 2019-01-08) Tang, Shiliang ; Wu, Ziming ; Zhang, Xinyi ; Wang, Gang ; Ma, Xiaojuan ; Zheng, Haitao ; Zhao, Ben
    For millions around the globe, digital wallets are replacing cash and credit cards. These services support user-to-user payments, and add a social component to transactions. However, there is little understanding of the key factors behind digital wallets’ rapid growth in US (Venmo) and China (WeChat Pay). What are the factors that led to their success? How social relationships play a role in their adoption? We conduct a mixed methods study, using a comprehensive survey (N=879) and semi-structured interviews (N=41) to explore the interplay of the two roles of these digital wallets, i.e., a payment system and a social platform. Our analysis suggests that the network effect does benefit their adoption and retention, but through different mechanisms. In return, transaction activities performed in digital wallets help strengthen existing social ties. We also present design implications for future social payment services.
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    Introduction to the Minitrack on The Diffusion, Impacts, Adoption and Usage of ICTs upon Society
    ( 2019-01-08) Choudri, Jyoti ; Kurnia, Sherah ; Vodanovich, Shahper