The Influence of Public Values on User Participation in e-Government: An Exploratory Study

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dc.contributor.authorSimonofski, Anthony
dc.contributor.authorChantillon, Maxim
dc.contributor.authorCrompvoets, Joep
dc.contributor.authorVanderose, BenoƮt
dc.contributor.authorSnoeck, Monique
dc.date.accessioned2020-01-04T07:34:56Z
dc.date.available2020-01-04T07:34:56Z
dc.date.issued2020-01-07
dc.description.abstractIn the last three decades, governments have strongly increased their use of information and communication technologies (ICT) to improve the service delivery towards their users. However, this development of ICT solutions must be performed in close collaboration with the users so that the e-government services are aligned with their requirement and needs. Gathering the input from the users can be performed through the use of different participation methods. The choice of the method is context-specific and public servants tend to lack proper guidance about the appropriate method(s) to use. Public values are at the core of the strategy of the organization and constitute an essential context factor to consider. Therefore, in this paper, we analyze how public values impact practitioners in their selection of development methods of e-government services. Via the analysis of four e-government projects, we examine the relevance of public values as key drivers behind user participation decisions. Furthermore, we formulate recommendations for practitioners to provide guidance in their choice depending on the values they are seeking.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2020.256
dc.identifier.isbn978-0-9981331-3-3
dc.identifier.urihttp://hdl.handle.net/10125/63997
dc.language.isoeng
dc.relation.ispartofProceedings of the 53rd Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDigital Government: Social and Service Innovation
dc.subjectuser participation
dc.subjectpublic values
dc.subjecte-government
dc.subjectcontext factor
dc.titleThe Influence of Public Values on User Participation in e-Government: An Exploratory Study
dc.typeConference Paper
dc.type.dcmiText

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