Organizational Challenges in Adoption and Implementation of Artificial Intelligence

Abstract

Our investigation into the organisational challenges in the adoption and implementation of artificial intelligence reveals complex dynamics in the interplay between strategic decision-making, implementation, enablement and performance outcomes. We undertook a study of the views of international industry experts on the enablers and barriers of adopting and implementing AI and found five thematic clusters of issues affecting project success and value creation. We contribute to theory development and a conceptual model on navigating organisational adoption and implementation of AI technology.