Friendly, Humorous, Incompetent? On the Influence of Emoticons on Interpersonal Perception in the Workplace

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dc.contributor.authorErnst, Claus-Peter
dc.contributor.authorHuschens, Martin
dc.date.accessioned2019-01-02T23:45:24Z
dc.date.available2019-01-02T23:45:24Z
dc.date.issued2019-01-08
dc.description.abstractCompetence, humor and friendliness are good qualities to demonstrate in the workplace. We know that facial expressions provide recipients of a message with information about the senders—conveying that they possess such qualities. However, we only have limited knowledge of whether emoticons, facial expression surrogates in computer-mediated communications, do this in a similar way. Based on the four-ear model of communication and using a factorial survey, we examined how happy emoticons affect recipients’ perceptions of senders’ competence, humor and friendliness in the context of workplace emails. Our findings suggest that emoticon usage does not influence recipients’ perceptions of senders’ competence, but does influence the perception of their humor and friendliness. These findings hold practical implications: Senders can use happy emoticons to convey beneficial information at the self-revelation level of a message. Indeed, happy emoticons can make senders seem humorous and friendly to others, and does not make them seem incompetent.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2019.095
dc.identifier.isbn978-0-9981331-2-6
dc.identifier.urihttp://hdl.handle.net/10125/59518
dc.language.isoeng
dc.relation.ispartofProceedings of the 52nd Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectSocial and Psychological Perspectives in Collaboration Research
dc.subjectCollaboration Systems and Technologies
dc.subjectCompetence,Emoticon,Friendliness,Humor,Interpersonal Perception
dc.titleFriendly, Humorous, Incompetent? On the Influence of Emoticons on Interpersonal Perception in the Workplace
dc.typeConference Paper
dc.type.dcmiText

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