Social and Psychological Perspectives in Collaboration Research

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    Friendly, Humorous, Incompetent? On the Influence of Emoticons on Interpersonal Perception in the Workplace
    ( 2019-01-08) Ernst, Claus-Peter ; Huschens, Martin
    Competence, humor and friendliness are good qualities to demonstrate in the workplace. We know that facial expressions provide recipients of a message with information about the senders—conveying that they possess such qualities. However, we only have limited knowledge of whether emoticons, facial expression surrogates in computer-mediated communications, do this in a similar way. Based on the four-ear model of communication and using a factorial survey, we examined how happy emoticons affect recipients’ perceptions of senders’ competence, humor and friendliness in the context of workplace emails. Our findings suggest that emoticon usage does not influence recipients’ perceptions of senders’ competence, but does influence the perception of their humor and friendliness. These findings hold practical implications: Senders can use happy emoticons to convey beneficial information at the self-revelation level of a message. Indeed, happy emoticons can make senders seem humorous and friendly to others, and does not make them seem incompetent.
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    Connections with Coworkers on Social Network Sites: The Good, the Bad and the Ugly
    ( 2019-01-08) Ollier-Malaterre, Ariane ; Foucreault, Annie
    A large number of individuals are connected with their coworkers on social network sites (SNS) that are personal and professional (e.g., Facebook), with consequences on workplace relationships. Drawing on SNS, social identity and boundary management literatures, we surveyed 202 employees and found that coworkers’ friendship-acts (e.g., liking, commenting) were positively associated with closeness to coworkers when coworkers were of the same age or older than the focal individual, and with organizational citizenship behaviors towards coworkers (OCBI) when coworkers were of the same age. Harmful behaviors from coworkers (e.g., disparaging comment) were negatively associated with closeness (but not with OBCI) when coworkers were older than the focal individual. In addition, preferences for the segmentation of one’s professional and personal roles moderated the relationship between coworkers’ friendship-acts and OCBI (but not closeness) such that the positive relationship was stronger when the focal individual had low (vs. high) preferences for segmentation.
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    Emergent Roles in Computer-Mediated Synchronous Virtual Groups
    ( 2019-01-08) Barlow, Jordan
    Understanding how the emergence of roles affects virtual group outcomes is important for organizations that increasingly use virtual work for decision-making and other tasks. Using role theory and speech act theory, this paper describes two studies conducted to understand the emergence of communication roles and their impacts on virtual group dynamics. Study 1 explores the emergence of roles in computer-mediated decision-making groups, using chat transcripts from a lab experiment. Study 2 further explores and validates the emergence of these roles, using a text mining technique to automate speech act analysis, and tests how these roles affect group perceptions of trust, communication, and performance. The paper concludes with a discussion of implications for practice and future research on the effects of emerging roles and their interactions.
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    What is Engagement and How Do We Measure It? Toward a Domain Independent Definition and Scale
    ( 2019-01-08) de Vreede, Triparna ; Andel, Stephanie ; de Vreede, Gert-Jan ; Spector, Paul ; Singh, Vivek ; Padmanabhan, Balaji
    An engaging experience draws in and holds our attention. Engagement is a critical phenomenon of interest in a variety of disciplines and application domains and has been shown to lead to positive outcomes, such as enhanced learning, task performance, or job satisfaction. However, existing measures of engagement are typically specific to the domain in which the research is conducted. This paper builds on the synergies of various disciplines and proposes a discipline-independent definition of engagement and measurement scale. In this paper, we distinguished between the three temporal levels of engagement in terms of the expected length of the engagement (task/activity, initiative, and continuous). We further explored the differences in the conceptualization of engagement, viz. affective, behavioral, and cognitive engagement. We then offered a comprehensive definition of engagement. We finally developed a measurement scale that can be used across domains and contexts which we derived by iteratively refining the items in this scale through a series of five data samples to arrive at the final scale. Our results provide evidence for the scale’s validity in two domains (online learning and work engagement).
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    Smart Packaging in Intralogistics: An Evaluation Study of Human-Technology Interaction in Applying New Collaboration Technologies
    ( 2019-01-08) Maettig, Benedikt ; Kretschmer, Veronika
    Handling and packaging of heterogeneous products with different weights and sizes with optimal packaging schemes is a challenging task for the e-commerce industry. Furthermore, to keep the packaging process on a standardized level independent of the experience level of the employee, the demand of digital human-centered solutions is increasing. Against this background, two different digital assistance systems to indicate packaging order and scheme – Augmented Reality (AR) based data glasses and a LED based packaging assistant - were developed. In a laboratory study the interaction between human and both digital devices regarding subjective workload, usability, user experience, physical complaints and objective measurements was evaluated – with a conventional paper list as control group. Results indicate that both the AR and LED interface are appropriate solutions to assist warehouse workers in packaging. However, it can be supposed that the LED interface seems to be a better method in terms of physical and especially visual strains.
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    Get the Crowd Going – An Empirical Analysis toward a Crowdsourcing Engagement Model
    ( 2019-01-08) Tahmasbi, Nargess ; Sternberg, Henrik
    Crowdsourcing continues to attract attention from researchers, organizations, and policy makers alike. In particular, crowdsourcing projects that engage intrinsically motivated volunteers and are aimed at endeavors such as policy making, research, and social activism, need to understand how to create sustained engagement in their initiatives. A fair amount of research has been done on identifying users’ motivation in crowdsourcing. However, crowdsourcing motivation literature still lacks sufficient theory-driven approaches. In this paper, we derive from theory of work motivation, the technology acceptance model, and the gamification concept to propose a model that can explain participants’ motivation in crowdsourcing. To measure our model constructs, we conducted a survey on the users of a European crowdsourcing project, researching truck traffic tracking. The results of the exploratory factor analysis confirm that our constructs can be measured properly using our questionnaire. At the end of this paper, we explain our findings and the contribution of our study.
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    Introduction to the Minitrack on Social and Psychological Perspectives in Collaboration Research
    ( 2019-01-08) de Vreede, Triparna ; de Vreede, Gert-Jan ; Spector, Paul