Reducing Missed Appointments at the Hawaii Health & Harm Reduction Center (HHHRC)
Date
2022
Authors
Contributor
Advisor
Department
Instructor
Depositor
Speaker
Researcher
Consultant
Interviewer
Narrator
Transcriber
Annotator
Journal Title
Journal ISSN
Volume Title
Publisher
Volume
Number/Issue
Starting Page
Ending Page
Alternative Title
Abstract
Healthcare appointment attendance rates for members of the homeless population, those with mental health issues, and substance abuse patients is markedly lower than attendance rates among other population groups. This project intended to reduce missed appointments in these groups of patients seen by the HHHRC by sending out appointment reminders via text messages. Results from the 3-month long intervention in 2021 were compared with the same 3-month period from the two prior years. Total appointments made for the 3-month period of October through December steadily rose from 2019 to 2021. The total appointments made for the post-intervention period (October 2021-December 2021) was 1016, representing an approximately 60% increase from the pre-intervention monthly average. Despite the intervention and the increase in total appointments made, the percentage of missed appointments (43%) remained essentially constant compared to the pre-intervention periods (41%). No show appointments accounted for 82% of all missed appointments during the post-intervention period and were also comparable to the pre-intervention periods average (35% versus 32%). For this project appointment reminders alone were not able to lower the rates of missed appointments.
Description
Keywords
Health care management, Mental health, appointments, Homeless, mental health, substance abuse
Citation
Extent
39 pages
Format
Geographic Location
Time Period
Related To
Related To (URI)
Table of Contents
Rights
All UHM dissertations and theses are protected by copyright. They may be viewed from this source for any purpose, but reproduction or distribution in any format is prohibited without written permission from the copyright owner.
Rights Holder
Local Contexts
Collections
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.