Requirements for a Control Instrument of Intraorganizational Online Collaboration - A Maturity Model Analysis

Reeb, Samuel
Dilefeld, Franziska
Schebesta, Philip
Szabó, Johanna
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Intraorganizational online collaboration (IOC) can be designed in various ways but there is still a backlog in how to control IOC and deriving corresponding actions. This paper aims to find and analyze approaches for an evaluation model of intraorganizational online collaboration. By using interview data, of in-depth interview with field experts the importance of an organizational control instrument for IOC is elaborated and a requirement catalogue for such instruments is deduced. This catalogue is applied in an initial analysis of maturity models (MM) as one identified approach of a control instrument for IOC. The findings show that the analyzed MMs fulfil the catalogue of requirements in different degrees and that suitable approaches exist. However, all MMs do have disadvantages and further developments of the models are required.
Distributed Collaboration in Organizations and Networks, intraorganizational online collaboration, maturity model analysis, online teams, organizational control
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