Digital transformation in the construction industry: Applying a Knowledge Management System lens

Date
2024-01-03
Authors
Kruesi, Lisa
Gao, Shijia
Anwar, Misita
Cranefield, Jocelyn
Oliver, Gillian
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5564
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Abstract
Over the past decade stakeholders in the Australian construction industry have made limited progress with digital transformation of their sector. To identify the gaps in the industry’s approach to data and information management a conceptual Knowledge Management System (KMS) theoretical Framework was developed and applied. The Framework focused on five processes, including the project definition, design, build and commission, handover and closeout, and operations and maintenance, that are foundational for the lifecycle of a building project’s knowledge system. Participatory research was the methodology applied. Using case study data, five KM processes were aligned with the people, process, technology, and content elements of knowledge projects. Overarching Culture and Governance dimensions were added to the Framework. This original investigation describes the knowledge system strengths and weaknesses in two major, local construction projects. The findings can be used to seek improvements to data management and information systems to underpin digital transformation.
Description
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The Future of Knowledge Management: Visions, Opportunities, and Challenges, construction, digital transformation, participatory research
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10 pages
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Proceedings of the 57th Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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