Do Sequels Outperform or Disappoint? Insights from an Analysis of Amazon Echo Consumer Reviews

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dc.contributor.authorShim, Kyong Jin
dc.contributor.authorLo, Siaw Ling
dc.contributor.authorLiew, Su Yee
dc.date.accessioned2021-12-24T17:44:53Z
dc.date.available2021-12-24T17:44:53Z
dc.date.issued2022-01-04
dc.description.abstractRapid technological advances in recent years drastically transformed our world. Amidst modern technological inventions such as smart phones, smart watches and smart home devices, consumers of electronic digital devices experience greatly improved automation, productivity, and efficiency in conducting routine daily tasks, information searching, shopping as well as finding entertainment. In the last few years, the global smart speaker market has undergone significant growth. As technology continues to advance and smart speakers are equipped with innovative features, the adoption of smart speakers will increase and so will consumer expectations. This research paper presents an aspect-specific sentiment analysis of consumer reviews of the first three generations of Amazon Echo. Our text mining and aspect-specific sentiment analyses reveal that price, sound, smart home, connectivity, and comparison are outperforming aspects whereas voice, app, Q&A, companionship, and shelf life are disappointing and sunsetting aspects. Our study demonstrates a novel cross-generation visualization of directional changes in consumer sentiment using the Bollinger Bands and volume charts.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2022.364
dc.identifier.isbn978-0-9981331-5-7
dc.identifier.urihttp://hdl.handle.net/10125/79698
dc.language.isoeng
dc.relation.ispartofProceedings of the 55th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectData Analytics, Data Mining and Machine Learning for Social Media
dc.subjectamazon echo
dc.subjectconsumer reviews
dc.subjectproduct sequels
dc.subjectsmart home device
dc.subjecttext mining
dc.titleDo Sequels Outperform or Disappoint? Insights from an Analysis of Amazon Echo Consumer Reviews
dc.type.dcmitext

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