Change Agents and Resilient Practices: The Power of Symbolic Capital in a Post-Merger Integration Context

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dc.contributor.authorVieru, Dragos
dc.contributor.authorRivard, Suzanne
dc.contributor.authorH. Westergren, Ulrika
dc.contributor.authorBourdeau, Simon
dc.date.accessioned2019-01-03T00:50:06Z
dc.date.available2019-01-03T00:50:06Z
dc.date.issued2019-01-08
dc.description.abstractThis study analyzes the interactions among mandated change agents within a post-merger integration context and examines the implications of their practices as they attempt to engage with others in a cross-boundary information system implementation project. We examine the case of the Metropolitan Healthcare Center, where three previously independent centers were merged into one, and follow the individuals who were appointed to ensure the integration of a new, mutual information system across the three center sites. We draw on a practice perspective and the notion of symbolic capital to shed light on post-merger practices and their outcomes. Our analysis suggests that one of the change agent’s practices of boundary consolidation through influence tactics were legitimized through discourses of authoritative knowledge and ‘group-making’. This facilitated the construction of symbolic boundaries between the merging parties, thus contributing to the resilience of pre-merger practices despite the planned intention to create change.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2019.781
dc.identifier.isbn978-0-9981331-2-6
dc.identifier.urihttp://hdl.handle.net/10125/60085
dc.language.isoeng
dc.relation.ispartofProceedings of the 52nd Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectSocial-Technical Issues in Organizational Information Technologies
dc.subjectOrganizational Systems and Technology
dc.subjectChange agent
dc.subjectPost-merger integration
dc.subjectPractice perspective
dc.subjectSymbolic capital
dc.titleChange Agents and Resilient Practices: The Power of Symbolic Capital in a Post-Merger Integration Context
dc.typeConference Paper
dc.type.dcmiText

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