Coping and Regulatory Responses on Social Media during Health Crisis: a Large-scale Analysis

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dc.contributor.authorAbramova, Olga
dc.contributor.authorBatzel, Katharina
dc.contributor.authorModesti, Daniela
dc.date.accessioned2021-12-24T17:52:26Z
dc.date.available2021-12-24T17:52:26Z
dc.date.issued2022-01-04
dc.description.abstractDuring a crisis event, social media enables two-way communication and many-to-many information broadcasting, browsing others’ posts, publishing own content, and public commenting. These records can deliver valuable insights to approach problematic situations effectively. Our study explores how social media communication can be analyzed to understand the responses to health crises better. Results based on nearly 800 K tweets indicate that the coping and regulation foci framework holds good explanatory power, with four clusters salient in public reactions: 1) “Understanding” (problem-promotion); 2) “Action planning” (problem-prevention); 3) “Hope” (emotion-promotion) and 4) “Reassurance” (emotion-prevention). Second, the inter-temporal analysis shows high volatility of topic proportions and a shift from self-centered to community-centered topics during the course of the event. The insights are beneficial for research on crisis management and practicians who are interested in large-scale monitoring of their audience for well-informed decision-making.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2022.457
dc.identifier.isbn978-0-9981331-5-7
dc.identifier.urihttp://hdl.handle.net/10125/79793
dc.language.isoeng
dc.relation.ispartofProceedings of the 55th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDigital-Enabled Human-Information Interaction
dc.subjectbig data
dc.subjectdata mining
dc.subjecthealth crisis
dc.subjectsocial media
dc.titleCoping and Regulatory Responses on Social Media during Health Crisis: a Large-scale Analysis
dc.type.dcmitext

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