A Conceptual Framework for Evaluating E Government Systems Success: A Service Ecosystem Approach

Simple item page
dc.contributor.authorSterrenberg, Gary
dc.date.accessioned2016-12-29T01:00:15Z
dc.date.available2016-12-29T01:00:15Z
dc.date.issued2017-01-04
dc.description.abstractDespite billions of dollars invested in e-government systems annually, the degree to which these systems deliver public value varies widely. It is posited that traditional means of evaluating these systems overlook important value measures needed to support effective use and ultimate success of e-government. This paper develops a conceptual framework grounded upon Service Dominant Logic to provide a perspective for evaluating these systems. Based on this framework, it is argued that value is created at the intersection of service exchange and that this value is additive across the broader service system within which exchange takes place – the service ecosystem. The contribution of the framework is to assist governments in making complex information system portfolio investment decisions.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2017.306
dc.identifier.isbn978-0-9981331-0-2
dc.identifier.urihttp://hdl.handle.net/10125/41462
dc.language.isoeng
dc.relation.ispartofProceedings of the 50th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjecte-Government
dc.subjectService Dominant Logic
dc.subjectIS success
dc.titleA Conceptual Framework for Evaluating E Government Systems Success: A Service Ecosystem Approach
dc.typeConference Paper
dc.type.dcmiText

Files

Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
paper0313.pdf
Size:
2.55 MB
Format:
Adobe Portable Document Format
Download

Collections

Government Services and Information Minitrack