What is Business Process Automation Anyway?

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dc.contributor.authorVu, Hoang
dc.contributor.authorLeopold, Henrik
dc.contributor.authorVan Der Aa, Han
dc.date.accessioned2022-12-27T19:18:24Z
dc.date.available2022-12-27T19:18:24Z
dc.date.issued2023-01-03
dc.description.abstractMany organizations strive to increase the level of automation in their business processes. While automation historically was mainly concerned with automating physical labor, current automation efforts mostly focus on automation in a digital manner, thus targeting work that is related to the interaction between humans and computers. This type of automation, commonly referred to as business process automation, has many facets. Yet, academic literature mainly focuses on Robotic Process Automation, a specific automation capability. Recognizing that leading vendors offer automation capabilities going way beyond that, we use this paper to develop a detailed understanding of business process automation in industry. To this end, we conduct a structured market analysis of the 18 predominant vendors of business process automation solutions as identified by Gartner. As a result, we provide a comprehensive overview of the business process automation capabilities currently offered by industrial vendors. We show which types and facets of automation exist and which aspects represent promising directions for the future.
dc.format.extent10
dc.identifier.doi10.24251/HICSS.2023.666
dc.identifier.isbn978-0-9981331-6-4
dc.identifier.other18050e59-5751-4ee2-884a-713ef7b47712
dc.identifier.urihttps://hdl.handle.net/10125/103300
dc.language.isoeng
dc.relation.ispartofProceedings of the 56th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectBusiness Process Technology
dc.subjectbusiness process automation
dc.subjectmarket analysis
dc.subjectrpa
dc.subjectworkflow management
dc.titleWhat is Business Process Automation Anyway?
dc.type.dcmitext
prism.startingpage5462

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