Balancing Insourcing and Outsourcing towards Digital Government: Establishing Obligatory Gateways as an Approach for Targeted Insourcing

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2025-01-07

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1942

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While outsourcing has been the leading information systems (IS) sourcing trend since the 1980s, we now see more insourcing initiatives in the public sector. In this paper, we investigate how public sector organizations can balance insourcing and outsourcing, by building on the concept of targeted insourcing. We explore an approach of targeted insourcing through a case study on a Scandinavian municipality, who through in-house competence has built a platform that connects insourced and outsourced systems. Our study has two main contributions. First, we contribute to the literature on digital government by showcasing how government organizations can approach IS sourcing. Second, we contribute by expanding existing knowledge on targeted insourcing through identifying and conceptualizing an approach we term establishing obligatory gateways. Finally, we argue that more research is required on how IS sourcing affects digital government initiatives.

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Design, Implementation, and Management of Digital Government Policies and Strategies, digital government, in-house development, obligatory gateway approach, sourcing strategies, targeted insourcing

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10

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Proceedings of the 58th Hawaii International Conference on System Sciences

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Attribution-NonCommercial-NoDerivatives 4.0 International

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