Machinelike or Humanlike? A Literature Review of Anthropomorphism in AI-Enabled Technology

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dc.contributor.authorLi, Mengjun
dc.contributor.authorSuh, Ayoung
dc.date.accessioned2020-12-24T19:50:32Z
dc.date.available2020-12-24T19:50:32Z
dc.date.issued2021-01-05
dc.description.abstractDue to the recent proliferation of AI-enabled technology (AIET), the concept of anthropomorphism, human likeness in technology, has increasingly attracted researchers’ attention. Researchers have examined how anthropomorphism influences users’ perception, adoption, and continued use of AIET. However, researchers have yet to agree on how to conceptualize and operationalize anthropomorphism in AIET, which has resulted in inconsistent findings. A comprehensive understanding is thus needed of the current state of research on anthropomorphism in AIET contexts. To conduct an in-depth analysis of the literature on anthropomorphism, we reviewed 35 empirical studies focusing on conceptualizing and operationalizing AIET anthropomorphism, and its antecedents and consequences. Based on our analysis, we discuss potential research gaps and offer directions for future research.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2021.493
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.urihttp://hdl.handle.net/10125/71110
dc.language.isoEnglish
dc.relation.ispartofProceedings of the 54th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectArtificial Intelligence-based Assistants
dc.subjectai-enabled technology
dc.subjectanthropomorphism
dc.subjectliterature review
dc.titleMachinelike or Humanlike? A Literature Review of Anthropomorphism in AI-Enabled Technology
prism.startingpage4053

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