Measuring what Counts: An Exploratory Study about the Key Challenges of Measuring Design Thinking Activities in Digital Innovation Units

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dc.contributor.author Mayer, Selina
dc.contributor.author Haskamp, Thomas
dc.contributor.author De Paula, Danielly
dc.date.accessioned 2020-12-24T20:02:04Z
dc.date.available 2020-12-24T20:02:04Z
dc.date.issued 2021-01-05
dc.description.abstract Digital Innovation Units (DIUs) have become an important vehicle for digital innovation and the exploration of new ventures, often applying Design Thinking (DT). However, scholars lack knowledge about how to measure these activities from the perspective of both DIUs and DT. To understand the key challenges involved, an exploratory qualitative research design and a grounded theory approach were adopted to analyze data obtained from interviews conducted with 20 DIU members. Our findings identify eight challenges around the topic of misalignment between the DIUs’ objectives and how their activities are assessed by using metrics. The rich descriptions provided in this study deepen our understanding of the challenges involved in measuring DIUs’ activities, and provide the basis for future developments to monitor and steer their innovation activities more meaningfully to guide resource allocation.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2021.602
dc.identifier.isbn 978-0-9981331-4-0
dc.identifier.uri http://hdl.handle.net/10125/71220
dc.language.iso English
dc.relation.ispartof Proceedings of the 54th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Human-centered Design for Digital Innovations
dc.subject design thinking
dc.subject digital innovation units
dc.subject measurement system
dc.title Measuring what Counts: An Exploratory Study about the Key Challenges of Measuring Design Thinking Activities in Digital Innovation Units
prism.startingpage 4951
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