The Dynamic Integration of AI - Driven Telemedicine with In-Office Specialty Care
Files
Date
2024-01-03
Contributor
Advisor
Department
Instructor
Depositor
Speaker
Researcher
Consultant
Interviewer
Narrator
Transcriber
Annotator
Journal Title
Journal ISSN
Volume Title
Publisher
Volume
Number/Issue
Starting Page
6320
Ending Page
Alternative Title
Abstract
Nation-wide physician shortages and the rise of virtual access to healthcare have driven many organizations to seek innovative ways to integrate digital and automated care programs to serve their members better. We work closely with a large HMO and investigate the option of incorporating an independent third-party service that provides select patients rapid access to virtual Dermatological AI Systems. In this paper, we analyze the impact of this innovative hybrid service system on the waiting times for highly-demanded specialty medical care: here, the automated appointment scheduling system dynamically activates the virtual care only when the in-person service lines get overloaded beyond a predetermined threshold. Using extensive appointment field data, we show that our proposed hybrid service delivery policy significantly improves service quality - even when the virtual care channel serves only a tiny proportion of all patients.
Description
Keywords
Digital Transformations of Business Operations, it systems solution, medical ai, telemedicine
Citation
Extent
7 pages
Format
Geographic Location
Time Period
Related To
Proceedings of the 57th Hawaii International Conference on System Sciences
Related To (URI)
Table of Contents
Rights
Attribution-NonCommercial-NoDerivatives 4.0 International
Rights Holder
Local Contexts
Email libraryada-l@lists.hawaii.edu if you need this content in ADA-compliant format.