The Effects of Different Emoticons on the Perception of Emails in the Workplace
| dc.contributor.author | Ernst, Claus-Peter | |
| dc.contributor.author | Huschens, Martin | |
| dc.date.accessioned | 2017-12-28T00:36:50Z | |
| dc.date.available | 2017-12-28T00:36:50Z | |
| dc.date.issued | 2018-01-03 | |
| dc.description.abstract | Non-verbal communication cues, e.g. facial expressions, and their surrogates in computer-mediated communication, emoticons, influence how a message is understood. Based on the four-ear model of communication, we examine in detail how emoticons affect message perception. More specifically, we examine the different effects of three emoticons [:-) :-( ;-)] on the four levels that define communication. Using a factorial survey with a treatment control group design (N = 231), our findings suggest that emoticon usage does not influence the understanding of a message at the factual information and appeal levels. However, we show that the usage of happy and ironic emoticons significantly shapes the subtext of a message, namely the relationship and self-revelation level, whereas sad emoticons do not have such an effect. These findings hold practical implications: Most importantly, senders can use happy and ironic emoticons to soften their email messages’ illocutionary force at the relationship level and self-revelation level. | |
| dc.format.extent | 11 pages | |
| dc.identifier.doi | 10.24251/HICSS.2018.060 | |
| dc.identifier.isbn | 978-0-9981331-1-9 | |
| dc.identifier.uri | http://hdl.handle.net/10125/49947 | |
| dc.language.iso | eng | |
| dc.relation.ispartof | Proceedings of the 51st Hawaii International Conference on System Sciences | |
| dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 International | |
| dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/4.0/ | |
| dc.subject | Social and Psychological Perspectices in Collaboration Research | |
| dc.subject | Computer-Mediated Communication,Emoticons,Factorial Survey,Four-Ear Model | |
| dc.title | The Effects of Different Emoticons on the Perception of Emails in the Workplace | |
| dc.type | Conference Paper | |
| dc.type.dcmi | Text |
Files
Original bundle
1 - 1 of 1