Robotic Process Automation from the Design-Capital Perspective – Effects on Technical Debt and Digital Options

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dc.contributor.authorRuha, Lauri
dc.contributor.authorRinta-Kahila, Tapani
dc.contributor.authorPenttinen, Esko
dc.date.accessioned2022-12-27T19:18:25Z
dc.date.available2022-12-27T19:18:25Z
dc.date.issued2023-01-03
dc.description.abstractRobotic process automation (RPA) is an instantiation of lightweight automation that allows organizations to automate manual business processes quickly and at low cost without modifying the organization’s underlying deep information-systems structures. While RPA endows organizations with digital options (e.g., automation ability, cost savings), its implementation is bound to incur technical debt (i.e., accumulate unwarranted complexity in the IT architecture). The paper reports on an action research study shedding light on how RPA ties in with these two notions of a firm’s design capital: digital options and technical debt. Findings indicate that RPA can create digital options through improvements in knowledge reach, knowledge richness, and process richness. These benefits come at the cost of accumulating technical debt which stems from additional technical complexity and maintenance obligations.
dc.format.extent10
dc.identifier.doi10.24251/HICSS.2023.664
dc.identifier.isbn978-0-9981331-6-4
dc.identifier.urihttps://hdl.handle.net/10125/103298
dc.language.isoeng
dc.relation.ispartofProceedings of the 56th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectBusiness Process Technology
dc.subjectaction research
dc.subjectdesign capital
dc.subjectdigital options
dc.subjectrobotic process automation
dc.subjecttechnical debt
dc.titleRobotic Process Automation from the Design-Capital Perspective – Effects on Technical Debt and Digital Options
dc.type.dcmitext
prism.startingpage5442

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