Customer Responses to Service Robots – Comparing Human-Robot Interaction with Human-Human Interaction

Date
2019-01-08
Authors
Merkle, Moritz
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Digital Services and The Digitalization of Services, Decision Analytics, Mobile Services, and Service Science, Digitalization of services, human-robot interaction, service failure, service robots
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10 pages
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Proceedings of the 52nd Hawaii International Conference on System Sciences
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Attribution-NonCommercial-NoDerivatives 4.0 International
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