A Thematic Analysis of Provider Comparisons of Telemedicine Satisfaction Measures

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dc.contributor.authorGarcia, Robert
dc.contributor.authorKallio, Peter
dc.contributor.authorAdelakun, Olayele
dc.date.accessioned2021-12-24T17:53:58Z
dc.date.available2021-12-24T17:53:58Z
dc.date.issued2022-01-04
dc.description.abstractSatisfaction remains one of the most frequently used and inconsistent measures in Information Systems research. These inconsistencies can create challenges for interpreting the results of satisfaction measures. These challenges are noticeable in the telemedicine literature where researchers often rely on single item measures of overall satisfaction. While researchers have attempted to address these issues by studying satisfaction’s measurements and methodologies there remain gaps in the knowledge on how variations in measures may be interpreted regarding decision making. This research seeks to contribute to the knowledge in this area by investigating medical provider perspectives on single versus multi-dimensional measures of telemedicine satisfaction. Through a thematic analysis this research shows variations and similarities in decision making between measures across eleven themes. The results show not only variations in views but indicate subjective experiential interpretations of results. Findings along with implications for researchers and medical providers are discussed.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2022.476
dc.identifier.isbn978-0-9981331-5-7
dc.identifier.urihttp://hdl.handle.net/10125/79812
dc.language.isoeng
dc.relation.ispartofProceedings of the 55th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectIT Adoption, Diffusion, and Evaluation in Healthcare
dc.subjectsatisfaction
dc.subjecttelehealth
dc.subjecttelemedicine
dc.titleA Thematic Analysis of Provider Comparisons of Telemedicine Satisfaction Measures
dc.type.dcmitext

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