Working with a Service Robot – Case “Kalle” the Robot in Hotel Hanaholmen

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dc.contributor.authorTurunen, Emmi
dc.contributor.authorTuunainen, Virpi
dc.contributor.authorLiu, Yong
dc.date.accessioned2024-12-26T21:04:54Z
dc.date.available2024-12-26T21:04:54Z
dc.date.issued2025-01-07
dc.description.abstractThis study employs a case study approach and qualitative methods to explore performance outcomes and factors influencing the effectiveness of service robots in room-service delivery. Conducting 22 interviews with employees of Hotel Hanaholmen that experimented with a service robot, we identified key subjective and taskwork outcomes of human-robot collaboration. The study links task-technology fit with performance impacts in human-robot interactions, enhancing the literature on service robots by offering qualitative insights and understanding employee reactions to working with these robots. Practically, it provides valuable insights for integrating service robots, emphasizing feasibility requirements for optimal use.
dc.format.extent10
dc.identifier.doi10.24251/HICSS.2025.072
dc.identifier.isbn978-0-9981331-8-8
dc.identifier.other48492bfa-7b8d-4cc1-916c-c4980e0000cd
dc.identifier.urihttps://hdl.handle.net/10125/108909
dc.relation.ispartofProceedings of the 58th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectHuman-Robot Interaction and Collaboration
dc.subjectcase study, performance outcomes, service robot, technology-to-performance chain model
dc.titleWorking with a Service Robot – Case “Kalle” the Robot in Hotel Hanaholmen
dc.typeConference Paper
dc.type.dcmiText
prism.startingpage605

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