Factors Influencing Communication and Collaboration in Enterprise Architecture Development

Abstract

Communication and collaboration in Enterprise Architecture (EA) development have always been challenging. This paper contributes to the field of EA by investigating the factors that influence communication and collaboration in EA development. Data was collected from 14 large organizations in various industries regarding their EA development. Adopting the grounded theory method, we identified 20 factors that influence communication and collaboration in EA development and further categorized them into social, technical, internal, and external factors. Moreover, we analyzed and theorized the relationships between the factors to realize how they influence each other. Analyzing five organizational documents, we provide recommendations to improve communication and collaboration in EA development.