Explainable AI in healthcare: Factors influencing medical practitioners’ trust calibration in collaborative tasks

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dc.contributor.authorDarvish, Mahdieh
dc.contributor.authorHolst, Jan-Hendrik
dc.contributor.authorBick, Markus
dc.date.accessioned2023-12-26T18:40:10Z
dc.date.available2023-12-26T18:40:10Z
dc.date.issued2024-01-03
dc.identifier.doi10.24251/HICSS.2023.402
dc.identifier.isbn978-0-9981331-7-1
dc.identifier.other682e9090-1f8f-4af5-baac-3a6ccc62af89
dc.identifier.urihttps://hdl.handle.net/10125/106785
dc.language.isoeng
dc.relation.ispartofProceedings of the 57th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectDecision Support for Healthcare Processes and Services
dc.subjectai in healthcare
dc.subjectclinical decision support
dc.subjectexplainable artificial intelligence
dc.subjecthuman-computer interaction
dc.subjecttrust calibration
dc.titleExplainable AI in healthcare: Factors influencing medical practitioners’ trust calibration in collaborative tasks
dc.typeConference Paper
dc.type.dcmiText
dcterms.abstractArtificial intelligence is transforming clinical decision-making processes by using patient data for improved diagnosis and treatment. However, the increasing black box nature of AI systems presents comprehension challenges for users. To ensure the safe and efficient utilisation of these systems, it is essential to establish appropriate levels of trust. Accordingly, this study aims to answer the following research question: What factors influence medical practitioners' trust calibration in their interactions with AI-based clinical decision support systems (CDSSs)? Applying an exploratory approach, the data is collected through semi-structured interviews with medical and AI experts, and is examined through qualitative content analysis. The results indicate that perceived understandability, technical competence and reliability of the system, along with other userand context-related factors, impact physicians’ trust calibration in AI-based CDSSs. As there is limited literature on this specific topic, our findings provide a foundation for future studies aiming to delve deeper into this field.
dcterms.extent10 pages
prism.startingpage3326

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