Citizen Diversity in e-Government Research: Moving the Field Forward
dc.contributor.author | Andersson, Annika | |
dc.contributor.author | Hatakka, Mathias | |
dc.contributor.author | Larsson, Hannu | |
dc.contributor.author | Hedström, Karin | |
dc.date.accessioned | 2020-12-24T20:00:24Z | |
dc.date.available | 2020-12-24T20:00:24Z | |
dc.date.issued | 2021-01-05 | |
dc.description.abstract | Whereas broad launch of public e-services ensures equal and homogenous treatment of citizens, citizen diversity is often set aside. By means of a literature study we describe how research has addressed diversity in the field of eGovernment. we analyzed the papers according to the following codes: group; application domain; unit of analysis; and technology in use or design. Results showed that the most common application domain was e-services with access and use as the most common units of analysis. The most frequently researched groups are based on classical socio-demographic variables such as economy, education and age. Also, the majority of papers discussed services in use. We conclude by suggesting that future research focuses underrepresented user groups; adds further granularity to the classical sociodemographic variables; identifies groups within groups; targets policies and policy implementation; and changes focus from use to development. We also call for conceptual clarity of the concept ‘diversity’. | |
dc.format.extent | 10 pages | |
dc.identifier.doi | 10.24251/HICSS.2021.586 | |
dc.identifier.isbn | 978-0-9981331-4-0 | |
dc.identifier.uri | http://hdl.handle.net/10125/71204 | |
dc.language.iso | English | |
dc.relation.ispartof | Proceedings of the 54th Hawaii International Conference on System Sciences | |
dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 International | |
dc.rights.uri | https://creativecommons.org/licenses/by-nc-nd/4.0/ | |
dc.subject | Addressing Diversity in Digitalization | |
dc.subject | digital divide | |
dc.subject | diversity | |
dc.subject | e-government | |
dc.subject | e-services | |
dc.subject | literature study | |
dc.title | Citizen Diversity in e-Government Research: Moving the Field Forward | |
prism.startingpage | 4828 |
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