Citizen Diversity in e-Government Research: Moving the Field Forward

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dc.contributor.authorAndersson, Annika
dc.contributor.authorHatakka, Mathias
dc.contributor.authorLarsson, Hannu
dc.contributor.authorHedström, Karin
dc.date.accessioned2020-12-24T20:00:24Z
dc.date.available2020-12-24T20:00:24Z
dc.date.issued2021-01-05
dc.description.abstractWhereas broad launch of public e-services ensures equal and homogenous treatment of citizens, citizen diversity is often set aside. By means of a literature study we describe how research has addressed diversity in the field of eGovernment. we analyzed the papers according to the following codes: group; application domain; unit of analysis; and technology in use or design. Results showed that the most common application domain was e-services with access and use as the most common units of analysis. The most frequently researched groups are based on classical socio-demographic variables such as economy, education and age. Also, the majority of papers discussed services in use. We conclude by suggesting that future research focuses underrepresented user groups; adds further granularity to the classical sociodemographic variables; identifies groups within groups; targets policies and policy implementation; and changes focus from use to development. We also call for conceptual clarity of the concept ‘diversity’.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2021.586
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.urihttp://hdl.handle.net/10125/71204
dc.language.isoEnglish
dc.relation.ispartofProceedings of the 54th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectAddressing Diversity in Digitalization
dc.subjectdigital divide
dc.subjectdiversity
dc.subjecte-government
dc.subjecte-services
dc.subjectliterature study
dc.titleCitizen Diversity in e-Government Research: Moving the Field Forward
prism.startingpage4828

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