Addressing Diversity in Digitalization

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    SkillsIdentifier: A Tool to Promote Career Identity and Self-efficacy Among Underrepresented Job Seekers
    ( 2021-01-05) Dillahunt, Tawanna ; Hsiao, Chiao-Yin
    Today's employment applications enable job seekers to improve their skill sets and build social networks with potential employers and colleagues. However, many of these tools cater to higher-educated and relatively affluent job seekers. Research suggests that underrepresented job seekers face challenges associated with articulating their skill sets and understanding those skills' transferability across jobs and might prefer employment tools to address these types of challenges over others. Because such articulation is vital in today's job market, we designed, developed, and evaluated SkillsIdentifier, a tool to assist job seekers in identifying their current skill set. We evaluated the tool with 20 U.S. job seekers and found that it helped to enhance their career identity and self-efficacy. We contribute the empirical results of our evaluation and design implications for supporting these constructs among underrepresented job seekers.
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    Digital Divide and Digital Barriers in Distance Education during COVID-19
    ( 2021-01-05) Gan, Isabel ; Sun, Rui
    Digital divide exists between the underserved student population and their peers, yet our knowledge about digital barriers and digital divide in distance education remains limited. In this study, we examine digital divide and digital barriers in distance education in the context of the coronavirus pandemic (COVID-19) by addressing two questions: (1) What digital barriers are emerging in distance education during COVID-19? (2) Do underserved students experience digital barriers differently from their peers? Informed by distance education and digital divide literature, this study uses qualitative research method to analyze survey data collected from 206 college students in a four-year public university in the United States. Results revealed five major digital barriers and showed that the distribution of these digital barriers varied by demographic background and socioeconomic status of the students. Practical implications are provided to educators and policymakers to implement equity-minded teaching practices and enhance digital inclusion of the underserved student population in distance education.
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    Citizen Diversity in e-Government Research: Moving the Field Forward
    ( 2021-01-05) Andersson, Annika ; Hatakka, Mathias ; Larsson, Hannu ; Hedström, Karin
    Whereas broad launch of public e-services ensures equal and homogenous treatment of citizens, citizen diversity is often set aside. By means of a literature study we describe how research has addressed diversity in the field of eGovernment. we analyzed the papers according to the following codes: group; application domain; unit of analysis; and technology in use or design. Results showed that the most common application domain was e-services with access and use as the most common units of analysis. The most frequently researched groups are based on classical socio-demographic variables such as economy, education and age. Also, the majority of papers discussed services in use. We conclude by suggesting that future research focuses underrepresented user groups; adds further granularity to the classical sociodemographic variables; identifies groups within groups; targets policies and policy implementation; and changes focus from use to development. We also call for conceptual clarity of the concept ‘diversity’.
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    Introduction to the Minitrack on Addressing Diversity in Digitalization
    ( 2021-01-05) Chan, Yolande ; Rothe, Hannes ; Sundermeier, Janina