Less is More: Analysing Communication in Teams of Strangers

dc.contributor.authorTan, Evelyn
dc.contributor.authorWade, Alex
dc.contributor.authorKokkinakis, Athanasios
dc.contributor.authorHeyes , Georgia
dc.contributor.authorDemediuk, Simon
dc.contributor.authorDrachen, Anders
dc.date.accessioned2020-12-24T19:34:58Z
dc.date.available2020-12-24T19:34:58Z
dc.date.issued2021-01-05
dc.description.abstractTeamwork is challenging in cooperative digital games, especially between strangers. In many online cooperative games, teams have a short-lived existence and ever-changing membership. Our study explores how short-lived ad hoc teams of strangers communicate and investigate its effect on team performance. We analysed 2256 text message instances produced by teams during a 45-minute interaction. Our findings show that team communication is negatively related to performance, and affects performance over and beyond prior experience. A content analysis shows that teams generally have higher task-related communication than socio-emotional communication. This pattern is consistent throughout the duration of the interaction period. The results are discussed in the context of previous research on team communication and performance, and we draw parallels with communication patterns in real-world groups such as aviation crews.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2021.348
dc.identifier.isbn978-0-9981331-4-0
dc.identifier.urihttp://hdl.handle.net/10125/70962
dc.language.isoEnglish
dc.relation.ispartofProceedings of the 54th Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectGames and Gaming
dc.subjectsocial play
dc.subjectteam-based digital games
dc.subjectteam communication
dc.subjectteam dynamics
dc.titleLess is More: Analysing Communication in Teams of Strangers
prism.startingpage2853

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