Less is More: Analysing Communication in Teams of Strangers

dc.contributor.author Tan, Evelyn
dc.contributor.author Wade, Alex
dc.contributor.author Kokkinakis, Athanasios
dc.contributor.author Heyes , Georgia
dc.contributor.author Demediuk, Simon
dc.contributor.author Drachen, Anders
dc.date.accessioned 2020-12-24T19:34:58Z
dc.date.available 2020-12-24T19:34:58Z
dc.date.issued 2021-01-05
dc.description.abstract Teamwork is challenging in cooperative digital games, especially between strangers. In many online cooperative games, teams have a short-lived existence and ever-changing membership. Our study explores how short-lived ad hoc teams of strangers communicate and investigate its effect on team performance. We analysed 2256 text message instances produced by teams during a 45-minute interaction. Our findings show that team communication is negatively related to performance, and affects performance over and beyond prior experience. A content analysis shows that teams generally have higher task-related communication than socio-emotional communication. This pattern is consistent throughout the duration of the interaction period. The results are discussed in the context of previous research on team communication and performance, and we draw parallels with communication patterns in real-world groups such as aviation crews.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2021.348
dc.identifier.isbn 978-0-9981331-4-0
dc.identifier.uri http://hdl.handle.net/10125/70962
dc.language.iso English
dc.relation.ispartof Proceedings of the 54th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Games and Gaming
dc.subject social play
dc.subject team-based digital games
dc.subject team communication
dc.subject team dynamics
dc.title Less is More: Analysing Communication in Teams of Strangers
prism.startingpage 2853
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