Understanding the Success of Government Portals: The Role of Political Leadership, Standards, and a Powerful Centralized IT Agency

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dc.contributor.author Gil-Garcia, J. Ramon
dc.contributor.author Vargas-Marin, Evelyn
dc.contributor.author Gasco, Mila
dc.date.accessioned 2017-12-28T01:01:02Z
dc.date.available 2017-12-28T01:01:02Z
dc.date.issued 2018-01-03
dc.description.abstract Information technologies have become an essential component of government administrative reforms and governance strategies around the world. Although Internet portals are now some of the most mature technologies, they continue to be the most important channel for governments to provide information and services to citizens and other stakeholders. However, studies about government portals still lack the level of detail necessary to better understand the specific variables that affect their success and, more prominently, how these variables intertwine. Based on institutional theory, particularly the technology enactment framework, and one in-depth case study in Mexico, this paper shows how leadership from the governor, the establishment of government-wide rules and standards, and the existence of a powerful centralized IT agency collectively affect the process of enacting a state government website and its potential results. The paper also identifies other variables and discusses some of their interactions and mechanisms of influence.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2018.298
dc.identifier.isbn 978-0-9981331-1-9
dc.identifier.uri http://hdl.handle.net/10125/50186
dc.language.iso eng
dc.relation.ispartof Proceedings of the 51st Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.uri https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject Government Transformation and Digitalization: Governance, Organization, and Management
dc.subject digital government, portals, success factors, leadership, standards
dc.title Understanding the Success of Government Portals: The Role of Political Leadership, Standards, and a Powerful Centralized IT Agency
dc.type Conference Paper
dc.type.dcmi Text
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