Understanding the Success of Government Portals: The Role of Political Leadership, Standards, and a Powerful Centralized IT Agency

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dc.contributor.authorGil-Garcia, J. Ramon
dc.contributor.authorVargas-Marin, Evelyn
dc.contributor.authorGasco, Mila
dc.date.accessioned2017-12-28T01:01:02Z
dc.date.available2017-12-28T01:01:02Z
dc.date.issued2018-01-03
dc.description.abstractInformation technologies have become an essential component of government administrative reforms and governance strategies around the world. Although Internet portals are now some of the most mature technologies, they continue to be the most important channel for governments to provide information and services to citizens and other stakeholders. However, studies about government portals still lack the level of detail necessary to better understand the specific variables that affect their success and, more prominently, how these variables intertwine. Based on institutional theory, particularly the technology enactment framework, and one in-depth case study in Mexico, this paper shows how leadership from the governor, the establishment of government-wide rules and standards, and the existence of a powerful centralized IT agency collectively affect the process of enacting a state government website and its potential results. The paper also identifies other variables and discusses some of their interactions and mechanisms of influence.
dc.format.extent10 pages
dc.identifier.doi10.24251/HICSS.2018.298
dc.identifier.isbn978-0-9981331-1-9
dc.identifier.urihttp://hdl.handle.net/10125/50186
dc.language.isoeng
dc.relation.ispartofProceedings of the 51st Hawaii International Conference on System Sciences
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectGovernment Transformation and Digitalization: Governance, Organization, and Management
dc.subjectdigital government, portals, success factors, leadership, standards
dc.titleUnderstanding the Success of Government Portals: The Role of Political Leadership, Standards, and a Powerful Centralized IT Agency
dc.typeConference Paper
dc.type.dcmiText

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