Implementing the Teach-Back Method for Medication Education on a Telemetry Unit

Date
2024
Authors
Choi, Lena Jeong Eun
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Mattheus, Deborah
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Nursing
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Abstract
Although it is a standard practice for the Registered Nurses (RNs) to provide medication education for all new and routine medications, there was no established procedure at the project site for validating that it was provided for every patient every time. The purpose of this quality improvement project was to evaluate the effects of using the teach-back method for medication education on an adult telemetry unit. The nurses were asked to watch a three-minute educational presentation about the teach-back method. The effects on patient satisfaction were measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey scores. The effects on the nurses’ conviction and confidence levels were measured by the pre-intervention and post-intervention surveys. After the implementation, patient satisfaction with communication about medications during their hospitalization was at a goal of 90th percentile. Nurses’ conviction and confidence levels in using the teach-back method increased. Finally, the staff recognition through Patient Call Manager (PCM) increased. Consistent with the current evidence, project findings show that the teach-back method is an effective tool for delivering health information and confirming patient’s understanding, thereby improving patient satisfaction and health literacy.
Description
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Nursing, Education, Health education, Health literacy, Medication education, Patient satisfaction, Quality improvement, Teach-back method
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39 pages
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