Rebuilding Trust in Cryptocurrency Exchanges after Cyber-attacks Marella, Venkata Roshan, Maryam Merikivi, Jani Tuunainen, Virpi 2020-12-24T20:10:39Z 2020-12-24T20:10:39Z 2021-01-05
dc.description.abstract Cryptocurrency exchanges are subjected to cyber-attacks and cryptocurrencies worth millions of US dollars are lost every year. The value of cryptocurrencies is volatile and the cyber-attacks on the exchanges make them even more volatile. Whenever these cyber-attacks happen, the customers might lose their trust not only on a given exchange but also on cryptocurrencies in general. Hence, the exchanges need to rebuild trust among their current and potential customers after a cyber-attack. In this paper, we present findings from a study on cyber-attacks on seven different exchanges, focusing on how they responded after the cyber-attacks to rebuild customers’ trust. Analyzing the responses of current and potential customers to the trust rebuilding techniques used by the exchanges, we also assessed the efficiency of these techniques.
dc.format.extent 10 pages
dc.identifier.doi 10.24251/HICSS.2021.684
dc.identifier.isbn 978-0-9981331-4-0
dc.language.iso English
dc.relation.ispartof Proceedings of the 54th Hawaii International Conference on System Sciences
dc.rights Attribution-NonCommercial-NoDerivatives 4.0 International
dc.subject Blockchain Cases and Innovations
dc.subject cryptocurrencies
dc.subject cryptocurrency exchange
dc.subject cyber-attacks
dc.subject rebuilding trust
dc.title Rebuilding Trust in Cryptocurrency Exchanges after Cyber-attacks
prism.startingpage 5636
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