Guiding Companies to Reduce Technostress: A Mixed-Methods Study Deriving Practice-Oriented Recommendations

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2021-01-05

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6275

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Technostress is a major challenge for employees using information technology. Technostress research has revealed the causes, i.e. techno-stressors, and resulting adverse consequences for employees and companies. However, there is a lack of practical insights guiding companies on how to reduce technostress. To offer such practical insights, we follow a mixed-methods approach. The qualitative study bases on eleven expert interviews and reveals seven measures that reduce technostress. We then elaborate on these interview results with a quantitative study of 110 employees. The quantitative results reveal the degree to which the seven measures are useful to reduce specific techno-stressors. Our results show that although there are measures used in practice, none reduces all different techno-stressors. We complement existent theoretical technostress research by offering practice-oriented recommendations on how to reduce technostress. Based on the illustration of which measures are useful for which techno-stressors, practitioners can choose the measures that best fits their needs.

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Practice-based IS Research, practical, qualitative, quantitative, recommendations, techno-stressors

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10 pages

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Proceedings of the 54th Hawaii International Conference on System Sciences

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Attribution-NonCommercial-NoDerivatives 4.0 International

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