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Practical Challenges of Virtual Assistants and Voice Interfaces in Industrial Applications

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Title:Practical Challenges of Virtual Assistants and Voice Interfaces in Industrial Applications
Authors:Gärtler, Marco
Schmidt , Benedikt
Keywords:Artificial Intelligence-based Assistants
industrial application
practical challenges
virtual assistants
Date Issued:05 Jan 2021
Abstract:Virtual assistant systems promise ubiquitous and simple access to information, applications and physical appliances. Their foundation on intent-oriented queries and support of natural language makes them an ideal tool for human-centric application. The general approach to build such systems as well as the main building blocks are well-understood and offered as off-the-shelf components. While there are prominent examples in the service sector, other sectors such as the manufacturing and process industries have nothing comparable. We investigate the practical challenges to build a virtual assistant using a representative and simplified case from the domain of knowledge retrieval. A qualitative study reveals two major obstacles: Firstly, a high level of expectations from users and, secondly, a disproportional amount of effort to get all details and having a robust system. Overall, implementing a virtual assistant for an industrial application is technical feasible, yet requires significant effort and understanding of the target audience.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/71111
ISBN:978-0-9981331-4-0
DOI:10.24251/HICSS.2021.494
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Artificial Intelligence-based Assistants


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