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Fostering Social Resilience via Online Neighborhood Social Networks During the COVID-19 Pandemic and Beyond: Status Quo, Design Dilemmas and Research Opportunities

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Title:Fostering Social Resilience via Online Neighborhood Social Networks During the COVID-19 Pandemic and Beyond: Status Quo, Design Dilemmas and Research Opportunities
Authors:Vogel, Pascal
Kurtz, Christian
Grotherr, Christian
Böhmann, Tilo
Keywords:Social Networking and Communities
case study
covid-19
online neighborhood social networks
social media
show 1 moresocial resilience
show less
Date Issued:05 Jan 2021
Abstract:Public health measures are curtailing the COVID-19 pandemic’s spread but also impact individual and societal well-being. Altogether, they test the social resilience of communities, their collective ability to cope with crises. The pandemic highlights the significance of the immediate local community or neighborhood, be it for providing assistance to individuals in need, the sensible sharing of public spaces or a renewed conscience for supporting local businesses. We argue that online neighborhood social networks (ONSNs) represent a viable solution for improving social resilience as they enhance a community’s resistance to disruptions, quicken recovery to a normal level of functioning and can become a platform for creative solutions to strengthening social resilience. We conduct a multiple case study to demonstrate how ONSNs foster social resilience in the focal crisis and beyond. Furthermore, we identify design dilemmas and highlight avenues for IS research with a high impact on local communities and their well-being.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/70984
ISBN:978-0-9981331-4-0
DOI:10.24251/HICSS.2021.370
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Social Networking and Communities


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