Please use this identifier to cite or link to this item: http://hdl.handle.net/10125/70928

Holding Space for Voices that Do Not Speak: Design Reform of Rating Systems for Platforms in GREAT Economies

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Title:Holding Space for Voices that Do Not Speak: Design Reform of Rating Systems for Platforms in GREAT Economies
Authors:Dasgupta, Anuttama
Karhade, Prasanna
Kathuria, Abhishek
Konsynski, Benn
Keywords:Critical and Ethical Studies of Digital and Social Media
big data
decolonization of research
platforms
social media
show 1 morevoice of the subaltern
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Date Issued:05 Jan 2021
Abstract:Researchers can examine ethical implications of online rating systems to understand how they function as ‘knowledge instruments’ and affect social relations and networks connected with them. Research should address the fact that the underlying economic structures that design and deploy knowledge producing ‘technical objects’ on online platforms are not egalitarian and may create new circles of exclusion. Exploring implications of this for a starkly unequal country like India, we illustrate our ideas by integrating induction and abduction to study rating systems on a pan-India food discovery and delivery platform. Rating systems are borrowed from WEIRD contexts and our findings imply that the instrument studied here is designed to hear only some of many voices. Consequently, they might be ‘institutionalizing’ knowledge that is problematic for GREAT domains in which they are imposed. We highlight the need for decolonization of research approaches for GREAT domains and critical research of technical knowledge objects.
Pages/Duration:10 pages
URI:http://hdl.handle.net/10125/70928
ISBN:978-0-9981331-4-0
DOI:10.24251/HICSS.2021.314
Rights:Attribution-NonCommercial-NoDerivatives 4.0 International
https://creativecommons.org/licenses/by-nc-nd/4.0/
Appears in Collections: Critical and Ethical Studies of Digital and Social Media


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